Being ex-hospitality, I find it interesting to watch certain reality series like Four in a Bed and Kitchen Nightmares – having been there, done that, you wander how on earth people can get it so wrong. Another entertaining fly-on-the-wall show was The Hotel on Channel 4. The Hotel itself was The Grosvenor in Torquay, which was owned and run by Mark Jenkins – a haphazard yet entertaining guy who, bless him, always tried his very best. But with little money in the pot and micro managing everyone around him including some larger than life characters, this big hotel with even bigger potential just seemed to fall at every hurdle. We had even passed this hotel on a day out, and in sheer nosiness, popped in for a quick browse mid-fame.
Fast forward a couple of years and my, how things have changed. The hotel has since been purchased by the Richardson Hotel Group, a privately owned business with Keith Richardson still very much at the forefront. Along with The Grosvenor, they own 6 seafront hotels in Devon and Cornwall including The Grand in Torquay, and then The Fowey, The Falmouth and The Metropole Hotels in Cornwall.
Since purchasing the hotel, it was recently closed for a short period of time to push its refurbishment plans through as well as completely renovating the kitchen for it’s new michelin starred captain at the helm: John Burton-Race.
Some of you may or may not know who John is but one thing that precedes him is his feisty reputation. Saying that, JBR, who has had recipe books published, cookery tv shows and his own restaurants under his belt has been living a much calmer Devon life for quite a few years and it seems fitting that he is the one bringing order to this once chaotic establishment.
Interestingly nearly 9 years to the day, I met John Burton-Race whilst being a guest on set of Market Kitchen in London, where John cooked brown shrimp for us, so I was intrigued by the news of his appointment.
So with this combination of life stories and events, I was delighted to have been invited for an overnight stay to test out the accommodation and food offering in this fairly local seaside town.
The front of the hotel has been treated to a good facelift to freshen things up as has the interior. We were checked in promptly and advised on the location of our room so off we toddled, wheelie bag in hand ready for a proper nosey.
Our room was enormous! Large bed, very high ceilings, tall windows to match. There was plenty of storage for those longer stays, and a nice pair of chairs with coffee table for relaxing. There was even a fridge which was great for a few treats we had brought with, and it wasn’t a noisy ‘buzz all night’ type of fridge. We had seen this room before on the telly, and it was tired and a bit wasted – but now it was fresh and clean. It was not what I would call luxurious – but it didn’t need to be, this is not a boutique hotel – it is comfortable and gives value for money, and they understand the price point of the guests they are likely to welcome here and have not over egged it.
We enjoyed the pool and jacuzzi facilities; a slightly roman-inspired area with its curves and decor. There is also a sauna to use if you wish to sweat anything off. After our relaxation, we then returned to the room to refresh ourselves for dinner.
Prior to dinner, we were sat in the lounge area to peruse the menus – the a la carte menu with individually priced items and the 6 course tasting menu priced at a very affordable £50 per head. If you have booked Dinner, B and B it includes the a la carte and if you really fancy the tasting menu you can pay a small fee to ‘upgrade’. We ordered our drinks with hubby being well advised on a good gin to go for, to fulfill his current drinking fad.
The restaurant tables were well spread out, private enough for your own conversation yet filled enough that there was a lovely buzz in the room from other tables. The lighting was right, the service smooth and effortless and it was non-intrusive. James the maitre’d, really had it; that irish charm goes a long way but he exuded genuine customer care and the right amount of humour. I had my ear out listening to him with other diners and he could certainly read his customer which is a much needed talent amonst a good front of house position.
Dinner really was sublime. I have mentioned before how chef hubby, Steve, is hard to please or impress but he had a wonderful evening, as did I.
It all started with an amouse bouche of seafood raviolo, with crispy fish skin and an asian salad. For starters Steve chose the Salad of Beef Rib served with truffled potato, watercress, hazelnuts, and sour dough crouton. I had my eye on the lobster ravioli in lobster bisque as seen on Twitter and thankfully it was still on the menu. Both starters were just beautiful, each element singing through and packed with flavour. My ravioli was bursting with a hunk of tender and meaty, sweet lobster.
For mains Steve flew for the Roast Devon Quail, herb purée, beetroot, quail jus, and tarragon gnocchi and I leapt at Roast Chump of Lamb, jerusalem artichoke, purple sprouting broccoli & tapenade jus. All the meat was cooked to perfection – juicy, tasty and well taken care of. Steve loved his gnocchi and I must say the Jerusalem artichoke puree was an eye opener for me and a flavour triumph – earthy yet sweet.
For dessert I couldn’t decide (what’s new) but was recommended one and thought why not, sounds interesting. It was Sweetcorn Custard, toffee popcorn, quince sauce, and popcorn ice-cream. It was a set custard, not sweet or savoury – somewhere in between but the accompaniments added the dimension and enhancement. Being me, I could have done with something sweeter but it was tasty and something I’ve never seen before.
Steve opted for a selection of the cheeses which included Ossau-Iraty, Glastonbury Cheddar, Raclette, Sharpham’s Elmhirst, Crottin de Chevre Melusine, Morbier, Langres, Fourme d’Ambert. He was very impressed that these were stored in the dining room at room temperature, cut to order and was a very satisfied customer once he’d munched his way through.
Pleasantly full we headed back to our room for a good sleep. The bed was very comfortable and the room a good temperature.
Morning came and we ventured for breakfast in the same dining room, only with her morning wear on, with lots of homemade pastries, local yoghurts and such items on the central table with a breakfast menu to choose from as you would expect.
Breakfast was good; the only thing that really let it down was the coffee – or lack there of. It was filter coffee in the coffee plunger but it was either weak coffee granules or whoever is making it doesn’t know how it tastes as a finished product and therefore isn’t spooning enough in – it wasn’t good. I suggest they invest in a filter coffee machine or coffee shop type instrument – perhaps this is on the shopping list, as I really can’t start the day without a good cup of java.
We were sat on the higher glass extension end of the restaurant and so had a view out on to the garden and it was light and bright. I ordered the eggs benedict and Steve ordered the smoked haddock. Both very tasty but the haddock could have been a bit more generous in size or at least with a muffin for sustenance. We saw other diners enjoying the Full English and it looked to be of great quality and a good portion. Overall we were satisfied and the service was very good.
So with full bellies for the second time in just under 12 hours, it was time to venture back out to the real world. The hotel’s refurbishment is stylish and comfortable with many more things to come in the entertainment spaces. There is also an outdoor pool with plenty of potential for the summer months if the weather is kind to Torquay and it’s visitors. The hotel is perfect for families and couples alike, and I think the upcoming refurbishment will include family friendly dining to accompany the Michelin star level offering.
For a stay in Torquay, The Grosvenor is like a caterpillar, finally becoming the butterfly it so deserves to be; perfectly formed for its purpose. As for the restaurant and dining experience, well you need to try it for yourself; a warm glow at the belly of the beast, albeit a much calmer beast, with outstanding dishes showcasing the best the South West has to offer.
To add a bit of adventure to your lunch or dinner outing and allow you to enjoy a tipple from the vast choices on offer, why not catch the train down from Exeter? The hotel is only a 5 minute walk from the train station, and would really add to the whole experience. If you can’t manage a stay, once contently filled with your delicious dinner, perhaps a nap on the train home will have to do.
With John having experienced French living back in the day, I hope the English Riviera will now satisfy, where he can add his je nais se quoi to Torquay and The Grosvenor for the foreseeable future.
The Grosvenor Hotel, Belgrave Road, Torquay, TQ2 5HG